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Cancellations

You can cancel your OneChat subscription at any time — no phone call, no retention flow.

How to cancel​

  1. Open Settings → Billing in the OneChat dashboard.
  2. Click Cancel subscription and confirm.
  3. You'll get an email confirming the cancellation.

What happens after you cancel​

  • Your agent keeps working until the end of the period you've paid for (the current month on monthly billing, or the end of the year on yearly billing).
  • After that, the agent stops answering and your channels are disconnected. Customers messaging you simply won't get AI replies — nothing is posted announcing the change.
  • Your conversation history and agent instructions are retained for a grace period, so if you come back, you can pick up where you left off.

Before you go​

If the reason is cost, check your spending cap — you can set overage to $0 and stay on the flat plan price. If something didn't work the way you expected, email hello@onechat.app; it's usually a quick fix.

For refund questions, see Refunds.