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Refunds

Requesting a refund​

Email hello@onechat.app from the email address on your account, with the subject "Refund request". Include:

  • The account email (if writing from a different address).
  • The charge date and amount.
  • A sentence on what went wrong — it helps us fix things, and speeds up the review.

We respond to refund requests within a few business days.

Policy​

  • Billing mistakes — duplicate charges, charges after a confirmed cancellation — are refunded in full, always.
  • First subscription payment: if OneChat didn't work out for you, contact us within 14 days of your first charge and we'll make it right.
  • Renewals: refund requests for a renewal are reviewed case by case; contacting us promptly after the charge helps.
  • Overage charges for conversations that were actually handled are generally not refundable — set a spending cap to keep those under control.

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.