Channels overview
OneChat plugs into the messaging apps and storefronts your customers already use. There is no widget to install and nothing new for customers to learn — conversations happen right inside each platform, and your agent answers with the same knowledge and tone everywhere.
Supported channels
| Channel | Best for | Guide |
|---|---|---|
| LINE | Customers in Japan, Taiwan and Thailand | Connect LINE |
| Global customer messaging | Connect WhatsApp | |
| DMs from your Instagram audience | Connect Instagram | |
| Telegram | Communities and tech-savvy audiences | Connect Telegram |
| KakaoTalk | Customers in Korea | Connect KakaoTalk |
| Shopify | Storefront chat and order questions | Connect Shopify |
| Crisp | Existing Crisp website chat | Connect Crisp |
Every plan includes all channels at no extra cost. Connecting a second (or seventh) channel doesn't change your bill — only conversations count, wherever they happen.
How connections work
Each channel connection follows the same pattern:
- Open Channels in the OneChat dashboard.
- Pick the platform and click Connect.
- Authorize OneChat on the platform (each guide covers the platform-specific part).
- Send yourself a test message and watch it appear in the dashboard.
Once connected, your agent starts answering immediately using its current instructions. Voice messages on LINE and WhatsApp are transcribed and answered like any other message.
Disconnecting a channel stops new conversations on that platform immediately; existing conversation history stays in your dashboard.