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Connect Shopify

Connect your Shopify store so OneChat answers storefront chat — including product, shipping and order questions — using your store's own data.

Prerequisites​

  • A Shopify store on any plan.
  • Store owner or staff access that can install apps.

Steps​

  1. In the OneChat dashboard, open Channels → Shopify → Connect.
  2. Enter your store's .myshopify.com domain and click through to Shopify's app-install screen.
  3. Review the permissions and click Install. OneChat uses read access to products, policies and orders so the agent can answer accurately.
  4. Enable the chat in your storefront theme when prompted.
  5. Open your storefront, start a chat, and ask a test question — the conversation appears in the OneChat dashboard.

Notes​

  • Product catalogs, shipping policies and FAQs from your store enrich the agent's knowledge automatically — no copy-pasting.
  • Order-status questions ("where is my order #1234?") are answered from your store's order data.
  • One agent, everywhere: the same instructions and tone you use on LINE or WhatsApp apply to your storefront chat.