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Spending caps

OneChat is built so you always know what you'll pay: a flat monthly plan with hard spending caps on overage — not per-resolution fees that snowball into a four-figure invoice.

How billing relates to caps​

  • Every plan includes 100 conversations per month.
  • Beyond that, additional conversations are $0.20 each — but only up to the cap you set.
  • See Plans & billing for the full pricing picture.

Setting your cap​

  1. Open Settings → Billing → Spending cap.
  2. Set the maximum you're willing to spend on additional conversations per month (it can be $0).
  3. Save. The cap takes effect immediately and applies to the current billing month.

What happens at the cap​

  • You're notified as you approach the cap (and when you hit it), so it's a decision, not a surprise.
  • When the cap is reached, OneChat stops incurring additional conversation charges. You can raise the cap at any time to resume immediately.
  • Nothing is ever billed beyond the cap. That's the point.
tip

Watch your first month's conversation count in the dashboard, then set the cap a comfortable margin above it. Most teams check it once and never think about billing again.