Crisp · AI auto-reply
Crisp auto-reply
that actually answers.
OneChat plugs into your existing Crisp inbox and answers the routine questions before anyone opens the tab — instantly, in 55+ languages, around the clock. Your team keeps Crisp; they just stop answering the same question twelve times a day.
- Crisp is already the inbox your support team lives in
- Live in 15 minutes
- No surprise bills
↑ OneChat answering as Your Shop, inside Crisp
How it works
Watch OneChat answer, right inside Crisp
Nothing changes for your visitors, and nothing changes for your team’s workflow. The conversation happens in the Crisp widget and lands in the Crisp inbox you already use.
A visitor starts a chat in your Crisp widget
A visitor opens the Crisp widget with a question your docs already answer — for the twelfth time today. Every one of those pulls a teammate off real work.
OneChat starts typing the moment the message lands.
OneChat answers in seconds — with a real answer
OneChat answers in the Crisp thread in seconds, straight from your docs and policies, and marks the conversation resolved. Your team only sees the ones that genuinely need a human.
Not a canned away-message: it reads the question and answers it from your business knowledge.
When it needs a human, your team gets pinged in Slack
Refunds, edge cases, angry customers — OneChat knows when to stop and escalates to your Slack with the full Crisp conversation attached. Your teammate takes over mid-chat; the customer never repeats themselves.
🔔 Handoff requested — Maria on Crisp wants to change the shipping address on a paid order.
Conversation so far · 6 messages
“Hi! I just paid for order #4821 but I need it sent to my office instead…”
On it 👀
Setup
Live on Crisp in 15 minutes
- 1
Paste your website URL
OneChat reads your site, FAQs and policies, then drafts your agent automatically.
- 2
Connect Crisp
Connect your Crisp workspace with an API key. Your inbox, tags, routing and history stay exactly as they are.
- 3
Go live
Review a few test answers and switch it on. Most teams are live the same day.
FAQ
Crisp auto-reply, answered
Do I have to move off Crisp?
No. OneChat answers inside your existing Crisp inbox — same threads, same tags, same history. Your team keeps working exactly where they already do.
What happens when OneChat can’t answer?
It stops rather than guesses. The conversation stays in Crisp, unresolved and assigned to your team, and your Slack gets pinged with the full history attached.
How is this different from Crisp’s own bot scenarios?
Scenarios are decision trees: you build every branch by hand, and they break the moment a customer phrases things differently. OneChat reads the question as written and answers from your business knowledge — no flows to maintain.
How long does setup take?
About 15 minutes. Paste your website URL, connect Crisp, review a few test answers, and you’re live — today.
What does it cost?
A flat $29/month covers Crisp and every other channel — LINE, WhatsApp, Telegram, Instagram, KakaoTalk, Shopify and Crisp — with unlimited team members and hard spending caps. No per-resolution fees, ever.
Your Crisp customers are waiting.
Put OneChat on the other end.
$29/month · all platforms · unlimited team members · live in 15 minutes.
Get started today