AI agent · Customer support
OneChat reads every customer question, answers it from your business knowledge in 55+ languages, and hands off to your team in Slack when a human should take over. One agent, trained once, on every chat channel your customers use.
What the agent does on its own
Agent vs. chatbot
“Chatbot” came to mean canned replies and dead-end flows. An agent works the way a trained teammate does.
Chatbots: Matches a keyword, sends a canned reply, links your FAQ page.
OneChat: Reads the actual question and composes an answer from your products, policies and FAQs — order status, sizing, shipping cost, return windows.
Chatbots: You hand-build decision trees that break when customers phrase things differently.
OneChat: You give it your website URL. It learns your business and handles phrasing, typos, follow-ups and mixed languages on its own.
Chatbots: Guesses when it shouldn’t, or traps customers in a loop with no way out.
OneChat: Escalates refunds, edge cases and angry customers to your team in Slack — with the full conversation attached, so the customer never repeats themselves.
Chatbots: One scripted language, maybe two if you build every flow twice.
OneChat: Detects the language of every message and replies natively in 55+ languages — Japanese, English, Korean, Thai, Spanish and more. Voice notes included.
Every channel
Train it once. It answers on every channel with the same knowledge and tone — and every channel is included in the same $29/month.
FAQ
An AI support agent is software that reads each customer message, finds the answer in your business knowledge, and replies on its own — escalating to a human when it should. Unlike a scripted chatbot, it is not limited to pre-written flows or keyword matching.
A chatbot follows decision trees you build by hand and breaks when a question falls outside them. An AI agent understands the question as written, composes an answer from your actual knowledge, handles follow-ups, and knows when to hand the conversation to a person.
WhatsApp, Instagram, Telegram, LINE, KakaoTalk, Shopify storefront chat and Crisp — all included in every plan. You train the agent once and it answers everywhere with the same knowledge and tone.
Paste your website URL and OneChat reads your site, product pages, FAQs and policies to draft the agent automatically. You refine it in plain language — no code, no flowcharts.
Yes. When it is unsure, or the customer asks for a person, it escalates to your team in Slack with the full chat history attached. Your teammate takes over mid-conversation.
OneChat is a flat $29/month with 100 conversations included, every platform included, and unlimited team members — with hard spending caps, so there are no per-resolution fees and no surprise bills.
$29/month · all platforms · unlimited team members · live in 15 minutes.
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