Instagram · AI auto-reply
Instagram auto-reply
that actually answers.
OneChat answers your Instagram DMs and story replies right inside Instagram — instantly, in 55+ languages, around the clock — so no sale dies waiting in your inbox.
- Instagram DMs are where your followers already ask to buy
- Live in 15 minutes
- No surprise bills
↑ OneChat answering as Your Shop, inside Instagram
How it works
Watch OneChat answer, right inside Instagram
No new app for your customers, no dashboard for them to find. The whole conversation happens on the Instagram screen they already use.
A customer messages you on Instagram
Someone replies to your story asking about a dress, then DMs about shipping. Every hour that DM sits unread, the buying moment cools off.
OneChat starts typing the moment the message lands.
OneChat answers in seconds — with a real answer
OneChat answers in the DM thread instantly — sizes, stock, shipping, links — in the follower’s own language, while the intent to buy is still hot.
Not a canned away-message: it reads the question and answers it from your business knowledge.
When it needs a human, your team gets pinged in Slack
Refunds, edge cases, angry customers — OneChat knows when to stop and escalates to your Slack with the full Instagram conversation attached. Your teammate takes over mid-chat; the customer never repeats themselves.
🔔 Handoff requested — Maria on Instagram wants to change the shipping address on a paid order.
Conversation so far · 6 messages
“Hi! I just paid for order #4821 but I need it sent to my office instead…”
On it 👀
Setup
Live on Instagram in 15 minutes
- 1
Paste your website URL
OneChat reads your site, FAQs and policies, then drafts your agent automatically.
- 2
Connect Instagram
Connect your Instagram business profile in one click. DMs and story replies flow straight to your AI agent.
- 3
Go live
Review a few test answers and switch it on. Most teams are live the same day.
FAQ
Instagram auto-reply, answered
Does OneChat answer Instagram story replies too?
Yes. Story replies, DMs and mentions all land in the same inbox, and OneChat answers them instantly with your knowledge and tone.
Do I need a business account?
Yes — OneChat connects to Instagram business and creator profiles through the official Messaging API, so everything stays compliant with Instagram’s rules.
How is this different from Instagram’s built-in auto-reply?
Built-in auto-replies send the same canned message to everyone. OneChat reads each question and answers it from your actual business knowledge — order status, sizing, shipping, returns — like a trained teammate would.
How long does setup take?
About 15 minutes. Paste your website URL, connect Instagram, review a few test answers, and you’re live — today.
What does it cost?
A flat $29/month covers Instagram and every other channel — LINE, WhatsApp, Telegram, Instagram, KakaoTalk, Shopify and Crisp — with unlimited team members and hard spending caps. No per-resolution fees, ever.
Your Instagram customers are waiting.
Put OneChat on the other end.
$29/month · all platforms · unlimited team members · live in 15 minutes.
Get started today