Shopify · AI auto-reply
Shopify auto-reply
that actually answers.
OneChat answers the chat bubble on your Shopify storefront — sizing, stock, shipping, order status — instantly, in 55+ languages, around the clock. Questions become checkouts instead of abandoned carts.
- Shopify powers millions of online stores
- Live in 15 minutes
- No surprise bills
↑ OneChat answering as Your Shop, inside Shopify
How it works
Watch OneChat answer, right inside Shopify
Nothing new for your shoppers to install or find. The whole conversation happens in the chat bubble already sitting on your storefront, on every theme and on mobile.
A shopper opens the chat on your store
It’s 11 pm. A shopper is on the product page with their card out and one question standing between them and checkout. Unanswered, that question becomes an abandoned cart.
OneChat starts typing the moment the message lands.
OneChat answers in seconds — with a real answer
OneChat answers from your live catalogue and policies — stock, sizing, shipping cost, delivery window — right there in the storefront chat, while the shopper is still on the page.
Not a canned away-message: it reads the question and answers it from your business knowledge.
When it needs a human, your team gets pinged in Slack
Refunds, edge cases, angry customers — OneChat knows when to stop and escalates to your Slack with the full Shopify conversation attached. Your teammate takes over mid-chat; the customer never repeats themselves.
🔔 Handoff requested — Maria on Shopify wants to change the shipping address on a paid order.
Conversation so far · 6 messages
“Hi! I just paid for order #4821 but I need it sent to my office instead…”
On it 👀
Setup
Live on Shopify in 15 minutes
- 1
Paste your website URL
OneChat reads your site, FAQs and policies, then drafts your agent automatically.
- 2
Connect Shopify
Install the OneChat app on your store. It reads your products, collections and policies automatically — no theme code to edit.
- 3
Go live
Review a few test answers and switch it on. Most teams are live the same day.
FAQ
Shopify auto-reply, answered
Does OneChat know my Shopify products and orders?
Yes. OneChat syncs your catalogue, collections and store policies, so it answers with real stock, prices and delivery windows — and looks up an order when a customer asks where it is.
Where does the chat appear on my store?
In the chat bubble on your storefront, on every theme, on desktop and mobile. Shoppers never leave the product page to get an answer.
How is this different from Shopify Inbox’s saved replies?
Saved replies are buttons you write by hand, and someone still has to pick the right one. OneChat reads each question and answers it from your live catalogue and policies — stock, sizing, shipping, order status — with nobody at the keyboard.
How long does setup take?
About 15 minutes. Paste your website URL, connect Shopify, review a few test answers, and you’re live — today.
What does it cost?
A flat $29/month covers Shopify and every other channel — LINE, WhatsApp, Telegram, Instagram, KakaoTalk, Shopify and Crisp — with unlimited team members and hard spending caps. No per-resolution fees, ever.
Your Shopify customers are waiting.
Put OneChat on the other end.
$29/month · all platforms · unlimited team members · live in 15 minutes.
Get started today